Shipping Policy

Every package will arrive wrapped and unmarked, with safety and discretion in mind. We comply with FDA regulations and work hard to ensure no underage or fraudulent purchases.   

  1. An 18+ signature will be required upon delivery to prevent underage orders and fraud.
  2. Your credit card statement will look as follows: CNG
  3. We will try our best to get you the package within 5 - 7 business days, however, inevitable shipping delays do occur from time to time.
If you would like to contact us for further inquiries: cloudninemgt@gmail.com                                                                                          
Delivered and Hasn't Arrived?  

Our packages require an 18+ signature upon pickup to ensure that there are zero fraudulent or underage purchases. We understand this is not always the case, however. Take these steps the first 72 hours: 

  1. Verify the shipping address.
  2. Check your mailbox
  3. Look for a notice of attempted delivery around your door and general mail area.
  4. See if someone has accidentally accepted the delivery on your behalf.
  5. Packages can travel through multiple carriers, this can affect speeds of shipping.
  6. In rare cases, packages may say delivered up to 72 hours.

 

If 72 hours have elapsed, give us a call. In most cases, the postal carrier is able to locate your package.       

Shipping Zones

  • We ship all over the United States
  • International orders are not applicable for free shipping
  • We recently started accepting orders from the following international countries: Canada